When creating your voicemail greeting, you must already have the user created. When creating an auto-attendant greeting, you must already have auto-attendant set up.

Voicemail

To record a voicemail greeting for yourself, you must first have the user created.  Once the user is created, if you have a Nextiva phone assigned to the user, you can dial 9999 from the phone.  The user will be prompted to enter a voicemail PIN.  The default PIN is 0000.  Once this is entered, the system will prompt you to change the PIN.  You will enter the new PIN twice and then go into the main menu.

There are two greetings the user can setup: the “Busy” greeting (Option 2) or the “No Answer” greeting (Option 3).  After you select the greeting you wish to record, you’re prompted to record the greeting.  After you record the greeting, you will get the option to record a new greeting, listen to the current greeting or use the system greeting.  Once satisfied with the greeting, you can exit the voicemail portal.

Auto-attendant

To record your own auto-attendant greeting, you will also dial 9999 from any phone on the Nextiva system.  When the voicemail portal begins, press the * key.  When it prompts for the mailbox ID, press 9999 again.  You will be prompted to enter the PIN.  It should be 0000 unless you have previously changed it.  The prompts will ask if you are recording an auto-attendant greeting for the business hours or for after hours.  You will be able review the greeting.  Once you are happy with your greeting, you can select that greeting and exit the voice portal.

Call Forwarding Always – automatically forwards incoming calls to a different phone number, such as your home office or cell phone.

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Call Forwarding Always. Once selected, you can add or change the number where you want to send your incoming calls.

This feature is able to be turned on and off from the keypad on your phone. To activate this feature, simply press *72, then follow the prompts to enter the forward-to number. To deactivate this features, press *73.

Call Forwarding Busy - forwards your incoming phone calls when your phone line is busy and cannot receive another call. This feature can be used when you would rather have a secretary or coworker receive the call instead of going to your voice mail if your line is busy.

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Call Forwarding Busy. Once selected, you can add or change the number where you want to send your incoming calls.

This feature is able to be turned on and off from the keypad on your phone. To activate this feature, simply press *90, then follow the prompts to enter the forward-to number. To deactivate this features, press *91.

Call Forwarding No Answer - allows you to forward all of your calls to a phone number, instead of voice mail, whenever you do not answer your phone. This feature can be used when you would rather have a secretary or coworker receive the call instead of going to your voice mail if you are unable to answer the call.

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Call Forwarding No Answer. Once selected, you can add or change the number where you want to forward your calls if you are unable to answer.

This feature is able to be turned on and off from the keypad on your phone. To activate this feature, simply press *92, then follow the prompts to enter the forward-to number. Deactivate this feature by pressing *93.

Call Forwarding Not Reachable - forwards calls to a different number when your device is not accessible by Nextiva.

If your telephone gets physically disconnected, or the telephone system does not have your information entered correctly, the call won’t be lost; it will get forwarded to a different number that you specify. Note: The number to where you forward your calls must be permitted by your outgoing calling plan.

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Forwarding Not Reachable. Click the On button, and enter the forwarding number to add.

Call Forwarding Power Outage - Nextiva voice services will not work during a power outage, as Nextiva’s service requires an active Internet connection. However, within Nextiva’s portal, there are features that allow for automatic forwarding in the event of a power outage.

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Call Forwarding Not Reachable. Click the On button, and enter the forwarding number to add.

For Office Manager accounts, after logging in to the Personal Web Portal, select Phone Settings on the left and then enter the forward-to number under Alternate Phone Number.

Call Forwarding Selective - automatically forwards your incoming calls to a different phone number when predefined criteria, such as the phone number, time of day, or day of week, are met.

This feature activates when certain conditions are met. These conditions include:

• Phone number
• Time of day
• Day of week
• Caller ID is Private or Unavailable
• Holiday

To set up this feature, access your Personal Web Portal. On the left-hand side of the panel, select Incoming Calls and select Call Forwarding Selective. Click the On button and the forwarding number to add. Then, define the criteria based on the incoming caller’s identity, ranges of digits, or time schedule.

This feature is able to be turned on and off from the keypad on your phone. To activate this feature, simply press #76, then follow the prompts to enter the forward-to number. Deactivate this feature by pressing #77.

Note: If the incoming call does not match any of the criteria, normal call handling applies.

The ideal network involves your Internet Service Provider (ISP) connecting onsite to a stand-alone modem that connects to a stand-alone router (preferably a router sent to you from Nextiva preloaded with custom Tomato firmware).  Connecting an unmanaged switch to your router is not a problem and, in most cases, is recommended to increase the amount of available LAN ports.

Issues Involving Double NAT

You must ensure that you only have one device on your network that does NAT.  Having your phones connected to a network with multiple devices performing NAT can cause intermittent phone issues.

How do you know if you have more than one device performing NAT?

Most devices that perform NAT are known as a router, gateway, firewall, or managed switch.  Make sure that your network only consists of one these devices.

What to look out for to avoid Double NAT.

Many ISP’s issue modems that are actually modem/router combination gateway devices.  Make sure that you are not connecting an additional router to a modem/router gateway.

Issues Involving Firewalls

Firewalls are primarily designed to keep unauthorized traffic from accessing your private network.  In some cases the default firewall rules might cause Nextiva’s traffic to be blocked.

How do you ensure your firewall is not blocking Nextiva’s traffic?

Most high-end firewalls should have the capability to create rules that will allow Nextiva traffic to be permitted. Nextiva’s traffic will be coming from IP Address: 208.73.144.71.  It is important to allow all traffic from our network when working with a firewall that may be trying to block our traffic.

Related articles:

What is Tomato Firmware / QoS?

What is Double NAT?

Bottle Necking occurs when the performance or capacity of an entire system is funneled or limited by a device within the network.

If a network is bottle necking, this can drastically affect bandwidth, affecting VoIP call quality.

Jitter is the variation in the time between packets arriving, caused by network congestion, timing drift, or route changes. The longer packets take to arrive, usually affects audio.

Yes. With Nextiva Connect we will record one professional greeting for your business at no cost to you. Any additional recordings beyond that will be billed to your Nextiva account at $10 per each individual recorded file. We can record business greetings, voice mail messages and any other recorded messages you may need for your business. Nextiva recordings are done with a female voice, or you can use a computerized voice for the recording if you wish.

Below is a simple script and sample recording of our voice talent:

• Thank you for calling “business”. We are so sorry to have missed your call.  To leave a message, please press 1. For an employee directory, press 2. For sales, press 3. For customer service, press 4. Again, thank you for calling and have a great day!”
• You have reached “Business”: the leader in _____. To reach our sales department, press 1. To reach etc.. Thanks again for calling, and have a wonderful day!”

Nextiva offers the following voice options for a professional recording:

• Angie
• Anya
• Cara
• Chris
• Karina
• Thomassina

Please send script requests and any other notes about your recording to support@nextiva.com, and we will reply with your attached professional voice recording within 24 to 48 hours.

Nextiva Connect is a virtual business phone service that allows you to answer phone calls anywhere you are. Nextiva Connect gives you the appearance of a large company, even though you may be a start-up or a small business. The service gives you an auto-attendant recording that can transfer calls to your mobile phone, route to voice mails, play a recorded message or transfer to any other phone of your choice. With Nextiva Connect you don’t need to be in a physical brick and mortar environment and is perfect for on-the-go businesses.

An Internet connection is not required for Nextiva Connect since the service does not utilize traditional VoIP model phones in an office setting. The service is cloud-based, which gives your business the ultimate freedom to be anywhere, anytime.

Benefits of Nextiva Connect

• Personalized Voice Attendant
• Customize the system to your needs
• Go Green – And Save Thousands in Travel Costs
• Voice mails, Faxes & Phone calls
• Easy Web or Mobile Management

When you sign up for Nextiva Connect, you should receive a welcome email with your user name and password. You can log in and set up your account instantly!

First, click Sites and then Employees. Then click Create New Employee.

From here, fill out your employee information. Keep in mind you can name employees anything you want. You can even create an employee called “Customer Service” if it makes sense for your business. The idea is you can create and customize the employees to your desired liking. Don’t forget to click Save at the bottom when you are done creating the employee.

Once you are done creating an employee or multiple employees you can setup your business with an auto-attendant greeting, if you wish. Since Nextiva Connect auto-attendants are primarily for forwarding. Please see our online help page at www.nextiva.com/support for help articles on how to forward numbers with the auto-attendant.

Below are some helpful FAQs that you may need when getting started.

Can I transfer existing numbers to Nextiva Connect?

Yes. As a Nextiva Connect customer, you can port your existing phone number or numbers to Nextiva just as you would with our hosted or SIP trunking offerings.

If you wish to port your existing business telephone number to Nextiva Connect, please email porting@nextiva.com with a request to port you numbers. From there, we will check number eligibility and reply within 24 to 48 hours and include any applicable forms to fill out and return to us.

Do you provide professional auto-attendant recordings?

Yes. With Nextiva Connect we will record one professional greeting for your business at no cost to you. Any additional recordings beyond that will be billed to your Nextiva account at $10 per each individual recorded file. We can record business greetings, voice mail messages and any other recorded messages you may need for your business. Nextiva recordings are done with a female voice, or you can use a computerized voice for the recording if you wish.

Below is a simple script and sample recording of our voice talent:

• Thank you for calling “business”. We are so sorry to have missed your call.  To leave a message, please press 1. For an employee directory, press 2. For sales, press 3. For customer service, press 4. Again, thank you for calling and have a great day!”
• You have reached “Business”: the leader in _____. To reach our sales department, press 1. To reach etc.. Thanks again for calling, and have a wonderful day!”

Please send script requests and any other notes about your recording to support@nextiva.com, and we will reply with your attached professional voice recording within 24 to 48 hours.

Can I upload my own greetings?

Yes. If you already have your own professional recording established, Nextiva can upload it to your Nextiva Connect account at no additional cost to you. The recorded file must be in one of the below formats for the file to upload properly.

Please convert your recording file to one of the following formats:

• PCMU
• .wav
• 8 or 16 Bit
• 8000 HZ
• Mono

These are the only formats accepted by Nextiva at this time. There are many audio file converters available for free in the Internet. We can also convert the file for you, then send it back to you in the proper format. If you would like us to upload the greeting for you, please send an email to support@nextiva.com and we will convert the file and send it back to you within 24 to 48 hours.

To upload a recording yourself, sign in to your Nextiva Connect account.

For Auto Attendant Recordings:

Once you are signed in to your account, click Sites > Auto Attendant. Scroll down and click the Browse button. From there, it will allow you to search your computer for the recording file you wish to upload.

Once you find and highlight the file, click Open and the file will appear in the field next to the Browse button. From there, scroll down and hit Save Changes and your file will be uploaded. The recording must be in the proper format for it to upload correctly.

For Voice Mail Recordings:

Once you are signed in to your account, click Sites and then Employees. Click the blue voice mail link on the employee for whom you want to record the message. From there, scroll down to Personal greeting recorded by you and click Browse. From there, it will allow you to search your computer for the recording file you wish to upload.

Once you find and highlight the file, click Open and the file will appear in the field next to the Browse button. From there, scroll down and hit Save Changes and your file will be uploaded. The recording must be in the proper format for it to upload correctly.

How long can a greeting be?

An auto-attendant or voice mail greeting with Nextiva Connect can be no longer than 60 seconds. Keep in mind the recording must also be in the proper format.

All audio recordings for Nextiva Connect must be 60 seconds or less and in one of the below formats:

• PCMU
• .wav
• 8 or 16 Bit
• 8000 HZ
• Mono

These are the only file formats accepted by Nextiva at this time.

How do I check voice mail with Nextiva Connect?

There are a few different ways you can check your Nextiva Connect voice mail. You can check messages on any phone worldwide, via the online portal and your email.

Voice mail messages left on your Nextiva Connect account can be forwarded as an attachment to the email address of your choice. You can listen to the recording on your mobile phone, laptop or desktop computer. You can store the files or delete them from your email after listening. Keep in mind that listening to and deleting voice mail messages from your email does not delete and/or mark the message as read in your online Nextiva Connect portal.

From any phone:

To listen to voice mails on any phone, you will first need to call your main business line or direct dial number of a specific employee. Let the number ring and wait for your voice mail greeting to pick up. Once you hear your voice mail greeting hit the * key. It will then prompt you for your 4 digit voice mail pass code. The pass code default is 1234. Once the pass code is entered, you can follow the prompts to check voice mails from there.

Online Portal:

To check your voice mail from the online portal, sign in to your Nextiva Connect account and follow these steps:

1. Click Sites and then Employees.
2. Click the blue login link next to the employee for which you wish to check voice mail messages. This will open a new webpage on your Internet browser.
3. Click on the new browser window and you will now see the online portal for that employee only.
4. On the top left corner of the page you will see a blue Voicemail link, click on that link to see your voice mails visually listed.
5. From this page, you can listen to voice mails or delete them.

To listen to a voice mail, click the small yellow speaker icon next to the voice mail. To delete a voice mail, click the check box next to the voice mail and then click the delete button.

Email:

To have voicemail messages forwarded as email attachments, sign in to your Nextiva Connect account at http://www.nextiva.com/customer-login.html and follow these steps:

1. Click Sites and then Employees.
2. Click the blue Voicemail link next to the employee for which you wish to make voice mail setting changes.
3. Under Email Options you can select what type of messages to have sent and specify the email address of your choice. Be sure to click the check box that says to send voice mail messages as an attachment.
4. To add multiple emails, just separate each with a comma (no space).
5. You can also change your voice mail PIN code and set the amount of rings before voice mail pick up from this page.

How do I view my call history reports?

To view call history reports, sign in to your Nextiva Connect account.

1. Once you are signed in, click on Reports.
2. You can choose which site to view history from and select all employees or individual employees.
3. You can select a date range, call type and convert the file to a .csv file.

How do I forward calls with Nextiva Connect?

Since Nextiva Connect is primarily a forwarding service, there are two different ways you can forward calls.

1. The auto-attendant can forward calls from a main business number.
2. You can forward from an individual employee’s extension.

Auto-attendant:

• To forward calls with Nextiva Connect via the auto-attendant, sign in to your Nextiva Connect account.
• Click on Sites, and then Auto-Attendant
• Assuming you have your auto-attendant set up with an incoming phone number, optional schedule and greeting applied, you can then specify the number that should receive forwarded calls.
• You will see auto-attendant key options 1-9, as well as *, # and No Response.  You can choose a forwarding number on any desired key option. Type the number you wish to forward to in the box to the right of the key option. When done, be sure to click the save changes button at the bottom of the page.
• Once complete, your callers can now press the desired key based on what the recorded greeting instructs them to do, and they will then be forwarded to the number you specified. It’s a good idea to place a ‘1’ before the forward-to number.

• Example: A mobile glass repair company gets an incoming call to their Nextiva Connect account. An incoming caller is greeted with a message that welcomes them and instructs them to press “1” for estimates. They press 1, which then forwards to the mobile phone number you selected and placed in the “1” key action. The mobile glass company gets the call to their mobile phone and secures the estimate job. Success!

Employee:

To forward calls with Nextiva Connect employee, sign in to your Nextiva Connect account.

• Click on Sites, then Employees, then Login
• From there, a new browser window or tab will open. You will see a list of new options on the left side.
• Under Features, click on the Forwarding Number Profiles link on the left-hand side of the page. You will then be in the forwarding numbers page for that specific employee. You can select up to 6 numbers to forward to. You can have the numbers ring at once or one at a time. Type the number you wish to forward to in the box to the right of the forwarding option. When done be sure to click the save changes button at the bottom of the page.
• You can also create multiple forwarding profiles, which you can manually switch between at your leisure. Next to Profile at the top, select Create. If you like, you can even set up schedules to automatically switch profiles.

What if I go over my minutes? How much will I be charged?

Depending on which Nextiva Connect plan you have you may be charged a per minute rate after going over your monthly minutes. Nextiva Connect Unlimited is the only plan where there is no extra charge for incoming local calls.

Nextiva Connect Unlimited
Local: Unlimited
Toll Free: 4.5 Cents per minute

Nextiva Connect 500 Minutes
Local: 4.5 cents per minute beyond 500 minutes
Toll Free: 4.5 Cents per minute

Nextiva Connect 100 Minutes
Local: 4.5 cents per minute beyond 100 minutes
Toll Free: 4.5 Cents per minute

All Nextiva Connect plans charge 4.5 cents per minute for incoming toll free calls.

Can I make outbound phone calls with Nextiva Connect?

Because Nextiva Connect is an inbound only based call service with no physical desk phone tied to a brick and mortar environment there is not a way to make outbound calls through the Nextiva Connect system. If you wish to make calls through the Nextiva system please click here (“here” should be a link to fill out to request a quote for our NextOS office plans.

Can I receive international phone calls with Nextiva Connect?

Yes. You can receive international phone calls with Nextiva Connect. There is no extra charge to you for incoming international calls, however, the person calling you will be responsible for any applicable international fees on their end since the Nextiva Connect service is U.S. based.

Do you offer vanity phone numbers with Nextiva Connect?

Nextiva does not offer vanity telephone numbers at this time. Vanity numbers may be something we look into in the future but for now we have many various number options that we procure through our carrier partners.

The alternative option would be to port in your vanity number to Nextiva Connect. If you have a vanity number you’d like to port in, please email porting@nextiva.com and we will check eligibility of the phone number and send you porting forms if applicable. You will receive a response from Nextiva within 24 to 48 hours.

How to change my voice mail PIN?

There are a few different ways you can change your voice mail PIN code with Nextiva Connect.

From any phone:
To change your voice mail PIN on any phone you will first need to call your main business line or direct dial number of a specific employee. Let the number ring and wait for your voice mail greeting to pick up. Once you hear your voice mail greeting hit the * key. It will then prompt you for your current 4 digit voice mail pass code. The pass code default is 1234. Once the pass code is entered you can follow the prompts to change your PIN from there.

Online Portal:
To change your voice mail PIN from the online portal, sign in to your Nextiva connect account.

From there, click on Sites, then on Employees. Then click the blue Voicemail link next to the employee you wish to change the PIN for. Towards the bottom of the page you can set your new voice mail PIN code. Keep in mind you have to click save changes at the bottom of the page for the new PIN to be activated.

How do I update my credit card information?

To manage your billing and credit card information with Nextiva Connect, sign in to your Nextiva Connect account.

Click Billing > Manage Credit Card. From there you can fill out all of your latest credit card information. Once you type in all of the info, don’t forget to hit save at the bottom of the page for your changes to apply correctly.

Can I pay by check with Nextiva Connect?

At this time Nextiva’s primary billing method is through debit or credit card and monthly payments are drawn from the card on file when the monthly recurring charge is due.

The only other payment option at Nextiva is through e-check which requires a voided check. Payments are drawn from the checking account associated with the voided check each month when the monthly recurring fees are due. To become eligible for e-check payments, your Nextiva account must be at $100 monthly recurring service charge or higher.

Nextiva takes pride in the environment and tries to be as paperless as possible. Many companies in today’s world allow for paperless billing and Nextiva takes the forward approach of eliminating paper bills altogether.

Do unused minutes carry over into the next month with Nextiva Connect?

At this time Nextiva Connect plans do not have a carryover feature for unused minutes. Carryover may be something Nextiva looks into in the future, for now your monthly allowed minutes will reset on the date the recurring monthly fee is billed to your card on file.

How is usage billed with Nextiva Connect?

With Nextiva Connect we send a pro-forma invoice to the email address on file 5 days before the monthly recurring fee is billed to your card on file. Nextiva service is billed in the beginning of the month and is pre-paid toward the new month you are entering. The monthly recurring subscription fee is not billed in arrears.

The only arrears billing with Nextiva Connect would be overage charges for going over your monthly minutes or any toll free calls to your Nextiva Connect account.

Example: I begin service on January 1^st and I am billed for the monthly subscription fees upon sign up. If I have a 500 minute plan and I use 750 minutes during January, the additional 250 minutes I went over are billed along with my next recurring subscription fee on the February 1^st.

How much will I pay in taxes with Nextiva Connect?

Nextiva cannot provide an exact amount of taxes billed to your account prior to the pro-forma invoice that is generated and sent to the email address on file. Items such as line additions, overage charges and equipment may change the amount of taxes charged to your account each month.

You will see two types of taxes on your Nextiva Connect invoice: USF & RRF

Both taxes fluctuate each quarter and are designated by the FCC. Every phone company has FCC taxes and there is unfortunately no way to remove taxes from your Nextiva Connect recurring subscription fees.

If you still need additional assistance with your Nextiva Connect account, please contact our Amazing Service team at 800-983-4289 from 5:00am – 6:00pm AZ time Monday-Friday, or Saturday from 9:00am – 1:00pm AZ time. Or, simply email us at support@nextiva.com.

For Android:

To add a new contact:

To delete an existing contact:

For iPhone:

To delete an existing contact:

For Windows:

To add a new contact:

To delete an existing contact:

For Mac:

To add a new contact:

To delete an existing contact:

For Android:

For iPhone:

For Windows:

Alternatively, 

For Mac:

For Android:

Alternatively,

For iPhone:

Alternatively, 

For Windows:

Alternatively, 

For Mac:

Alternatively,

This application is for NextOS  enterprise customers only. Please contact sales if you are not a NextOS customer before trying to install the application.  

1. Download the Nextiva App

Alternatively,

You are all set to start adding your contacts and making calls using your new app.

This application is for NextOS  enterprise customers only. Please contact sales if you are not a NextOS customer before trying to install the application. 

1. Download the Nextiva App

2. To get started, open the Nextiva App and enter your login information.

3. You're all set!

This application is for NextOS  enterprise customers only. Please contact sales if you are not a NextOS customer before trying to install the application. 

To download the Nextiva App on your Windows desktop:

1. Download and install the Nextiva App.

2. Log in with your account information.

​Call Forwarding Not Reachable Allows you to forward your phone calls to another phone if your Nextiva Phone is unreachable for any reason.This could be especially useful when you experience phone hardware, network or Internet connectivity issues for an extended period of time. This allows you to guarantee that even if you cannot receive calls on your Nextiva Phone, you or someone else can still take them without having to provide clients or co-workers with multiple phone numbers to call. Nextiva provides several Call Forwarding features to choose from, so it’s very important to consider exactly how you want the Forwarding option to work for you. 

Step 1)  Log into your Nextiva portal by visiting www.nextiva.com. Click Customer Login at the top left of the page. From this page type in you will need to type in your login credential and select login.  You will not be on the Nextos portal. From here select Site & Employees then select Employee. Now select the employee you would like to add this feature to and press Login.

Step 2) After logging in, click on Incoming Calls under the “Options” menu on the left side of the screen and under “Basic” select Call Forwarding Not Reachable.

Step 3) In the field titled “* Calls Forward to phone number / SIP-URI” please enter the 10 digit phone number you wish to forward your calls to. Ex: 5556667878. To activate or deactivate this feature simply select On or Off buttons to do so. 

To update your password from the Nextiva vFax web portal.

1. Go to www.nextivafax.com to login to your Nextiva vFax web portal.  Click on the login link in the upper right hand corner. This will take you to the system login page.

2. In the grey Sign In box, enter your Username, Password, and do the simple mathematical security question, and click the submit button.

3. Once you have entered the Nextiva vFax portal click on the settings tab in the upper right hand corner of the page.

4. A second group of tabs will appear on the left hand side, the middle tab will be “password”, click on the password tab.   

5. In the Old Password box put in your previous password with Nextiva. Input your desired password in both the New Password box, and the Confirm Password box. You do not need to put anything in the Integration Code box

6. Click on the red Save box underneath Settings and Logout in the upper right hand corner

In addition to the flexibility of the e-mail service that Nextiva offers with vFax, we also offer a web portal for your faxing convenience. At www.nextivafax.com you can access up to six months of faxes and have the ability to send faxes directly from our web portal. Also, at the Nextiva vFax portal you will be able to change any settings that would be the most optimal for you and your business. With these simple steps you will be using the Nextiva vFax portal in no time.

From portal 

1. Start by going to www.nextivafax.com Click on the login link in the upper right-hand corner of the screen. This will take you to our system login page, type in your login credentials.

2. In the group of tabs on the top of the screen, click on send.This will bring you to the cover page info screen, where you can fill out your cover page that you will be sending. Fill out the fax number that you are faxing and the rest of the information that you would like to appear on the cover page. You can even add in notes that you would like to appear in the notes section of the cover page.  When you are finished with filling out the cover page, click on the next button in the upper right hand corner. This will take you to the attachment section.

3. In the attachment section, if you chose to attach an attachment click on the browse button and then you can chose which attachments from your computer to include. We support up to 10 files per fax. When you are finished attaching the documents you can hit the next button to go to the preview fax section.

4. In the preview section of you will see an example of what the fax cover page will look like before it fills in the information that you provided. In the preview page you can also see which attachments that you have uploaded for this fax. If you forgot something or want to change something you can click on the edit button, if you are ready to send your fax you can click on the next button.  

5. At this point, you will now have the chance to file your fax in a specific type or folder that you might have previously set-up, and you can add additional e-mails and fax numbers for this fax to be sent. When you are ready to send your fax, you can hit the send button. Your fax will now be sent out, from here you will have the option to send another fax, or send the same fax again. 

With Nextiva vFax, faxing on the go is as simple as sending an e-mail, that is because you can fax directly from your e-mail. Either at your office or commuting, with vFax a fax machine is within your reach. By quickly looking at your e-mail on your phone, tablet, or laptop you can easily receive and send faxes anywhere to anyone with a fax number.

The following steps will guide you through how simple it is to use your e-mail in conjunction with Nextiva vFax.

For incoming faxes:

The primary e-mail address that you have selected will automatically send you a .PDF of your fax that has come to your fax number. This primary e-mail address can be changed anytime onthe Nextiva  vFax portal at www.nextivafax.com. You also have the option at any time to turn off and control the frequency of your notifications that you receive to your account. You can opt out of receiving the .PDF version of the fax, or even opt out of receiving notifications to your e-mail inbox. You can also add five other e-mail addresses to be able to receive notifications of faxes coming in as well. All of these various options are available at www.nextivafax.com.

For outgoing faxes:

1. From the primary e-mail address that we have on file for your account, open your e-mail client.

2. Chose to compose a new e-mail address in the e-mail client.

3. In the “to field”, enter the following combination: the number 1 with the ten-digit number that you are faxing to, then followed by @nextivafax.com. (Ex: 15551212@nextivafax.com)

4. Attach any of the supported documents to the e-mail. Hit send