CPNI (Customer Proprietary Network Information)
What is CPNI? The U.S. Telecommunications Act of 1996 granted the Federal Communications Commission (FCC) authority to regulate how customer proprietary network information (CPNI) can be used and to...
View ArticleAre my numbers portable?
To contact our team for information on porting, please email us at porting@nextiva.com, Submit a Ticket, or give us call at 800.285.7995. Please include the numbers you want to port and the carrier...
View ArticleHow do I port my number to your service?
You must have a Nextiva account in order port your numbers to us. Please contact Sales at 800-799-0600 to get started. If you already have a Nextiva account, please email us at porting@nextiva.com, or...
View ArticleWhy do you say my numbers are not portable but my current carrier says they are?
Nextiva uses hosted carriers to port in telephone numbers. We have inquired with all of our carriers, and essentially, it is because of the rate center (or prefix) this number falls into. We do not...
View ArticleHow much does it cost to port my numbers to you?
You will be responsible to pay your current provider and Nextiva for service during the porting process.
View ArticleHow can I update my Caller ID?
If you have entered in the correct calling name but you aren’t showing the correct information on outbound calls, we may need to request this update at the carrier-level. Please Email Us with the...
View ArticleCan I port my telephone number to use as both fax and voice?
Nextiva can port your number as either a voice or fax number, it cannot be used as both.
View ArticleHow can I port out my number?
Nextiva uses hosted carriers to provide service for your numbers. If you are attempting to port away from Nextiva, your new provider will be working with one of our hosted carriers. Please note some of...
View ArticleWhat time of day will my numbers port?
Due to the fluctuating volume of ports daily for each carrier, a specific time of day is not scheduled for ports to complete. Nextiva’s incoming ports are completed by 5:00 pm MST on the scheduled port...
View ArticleHow can I cancel my port?
Once your porting request has been accepted for an exact porting date (called FOC), we will require 48 hours notice in order to cancel the order if necessary. To cancel your port in, please email us at...
View ArticleWhat do I do if my carrier released my numbers but I have not received notice...
If your current carrier releases your porting in numbers without advanced notice or you experience any problems with your number, please contact The Amazing Service Team as soon as possible. Please...
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How to Add a Panasonic KX-UT123 Phone to Your Nextiva Account
Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account. Nextiva Portal Setup: You must...
View ArticleHow to Set Up a 3-way Conference Call on a Polycom Phone
You can create a conference (3-way) call with other parties using the conference feature on your Polycom phone. A conference call can be created with an active call or a call that is on hold (on the...
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How to Add a Polycom Soundpoint IP 6000 Phone to Your Nextiva Account
Before you are able to complete this phone setup, you must have created employees in your Nextiva account. You also must have added a phone to your Nextiva account. Nextiva Portal Setup: You must...
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How to Set Up Nextiva Anywhere Group level
Nextiva Anywhere allows you to make and receive calls from any device, at any location, with only one phone number, one dial plan, one voice mailbox, and unified set of features.This will allow you to...
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How do I log in to my vFAX account?
There are two ways to access the Nextiva vFAX portal. Go to fax.nextiva.com. Enter your vFAX username & password. Or, go to www.nextiva.com. Click Login on the top right corner of the page. Select...
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How do I register my PBX to Nextiva’s SIP trunking server?
There are a few prerequisites before you register your local PBX to Nextiva’s SIP Trunking servers. It is required that you create a device within your Nextiva SIP Trunking Portal. Creating a device...
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How do I set a static IP for a Polycom Soundpoint IP phone?
Note: This guide is only compatible with the Polycom 4.0 firmware. The first step when assigning a Static IP address to anything is to gather the information specific for the network it will be...
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How do I update my NextOS account information?
After logging into the NextOS Portal, you are able to update your account information. To update the credit card information from the Account profile, click on the Manage Credit Card link. This will...
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How do I change my voicemail PIN?
There are two different ways you can change your voice mail PIN code with Nextiva Connect. From any phone: To change your voice mail PIN on any phone you will first need to call your main business...
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